Cancellations, rescheduling & refunds
Appointments at Luxe Radiance Studio are one-on-one and by appointment only. Full payment is required at the time of booking and your appointment is confirmed once payment has been successfully processed. The terms below help us keep availability fair for every client.
48+ business hours notice
Appointments may be cancelled or rescheduled free of charge with at least 48 business hours' notice.
Less than 48 business hours notice
Cancellations made with less than 48 business hours' notice are non-refundable.
No shows
Failure to attend an appointment without prior notice is treated as a no show and is non-refundable.
If we need to cancel
If Luxe Radiance Studio needs to cancel or reschedule an appointment, you will be offered either the option to reschedule or receive a full refund.
Refund processing & fees
- Approved refunds are processed to the original payment method within 5–10 business days, depending on your financial institution.
- If any bank fees, payment gateway fees, transaction processing fees, or other third-party charges are incurred during the original payment or refund process, those charges may be deducted from the refunded amount where legally permitted.
- Any exchange rate differences or fees charged by your bank or card issuer are outside the control of Luxe Radiance Studio and remain the customer's responsibility.
How to cancel or reschedule
Reply directly to your booking confirmation email, or contact luxeradiancestudio@outlook.com. Please include your booking reference so we can find you quickly.
Additional payment-related terms are outlined in our refunds & chargebacks policy.